Terms of service

Cancellation Policy:

If you made your reservation and need to cancel your service:

100% of your advance will be refunded if you notify us 15 days before the date of service.
50% of your advance will be refunded if you notify us 7 days before the date of your service.
If you cancel your service between 6 and 1 day in advance, the deposit for the service will remain at the expense of the company, but it can be used at a later date with a validity of 1 year from the date of your servicie cancelled.
If you cancel your trip less than 24 hours before the departure of your trip, the deposit will remain at the expense of the company.

Delayed Flights:

All passengers are responsible to notify the office or their respective driver's about delayed flights. You have a phone, please use it to text or call us.

Waiting Time:

Once the plane lands, we follow the pick up time, passengers need to put a buffer time to retrieve luggage and finish immigrations and clear customs. All driver's can only wait for 60 minutes . After that, there is a charge of $ 30 USD.

Hourly Service in Mexico City:

This request is only valid within the county area. Otherwise it will be at a different rate. Please contact us and we will be happy to assist you.

Cleaning Fee:

We want to ensure that every client is happy with our clean vehicles, that’s why we charge a cleaning fee for liquid spill, food mess or pet hair. The charges will depend on our polite drivers, don’t worry they are easy to talk to.

Pet policy:

Pets needed to be in crates or kennels. Service dogs need to sit on the floor, provided with a blanket. Pet hairs need to be cleaned, a $50 cleaning fee will apply. Let us know ahead if you have a pet.